Shipping & Returns
Email us at firstname.lastname@example.org! We do our best to get back to customers as quickly as possible.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days on any defective or unworn merchandise. A full refund will be issues to the original form of payment. After 30 days from the order shipment date, you can make an exchange or return for store credit.
How do I start a return?
Easy! Shoot us an email at email@example.com. Let us know your Name + Order Number and a short description about the situation. We will quickly sort it out for you.
When can I expect my refund?
We will let you know as soon as we receive your return. Refunds usually take 3-5 days to process depending on form of payment.
I love the product, I just need to exchange for a different size!
Send us an email at firstname.lastname@example.org with your Order # and the new size that you need. Ship us back the size that didn't work, and we’ll cover the costs for shipping you the new size... We got CHEW!
My product arrived damaged :(
Not cool! Send us an email to email@example.com and we will take care of it as soon as possible with a replacement item.
Orders & Shipping
What are your shipping methods and how long do they take?
I'm on a time crunch...where do you ship from?
Your pup's new gear will be coming to you from California.
Where is my order?
You will receive an email with tracking information when your order has been shipped. If you are having issues tracking your order, shoot us an email to firstname.lastname@example.org